Our system offers a combination of pre-bookable appointments for non-urgent issues and book on the day appointments for more urgent matters. An appointments with a GP will be allocated to you for 15 minutes and is intended for one person only, if you have more than one medical issue that you need to discuss, please book a double appointment.

You may feel that the GP could deal with your medical issue via the telephone, if so please ask for a telephone appointment, if the GP feels you need to be seen they will book you an appointment.

We are able to provide appointments with our multi-skilled team, it is therefore important that you book with the appropriate clinician.

If you need a medication review or are suffering from a minor ailment, please book an appointment with our clinical pharmacist.

If you require an annual review regarding a long term condition such as diabetes or asthma, please book an appointment with one of our nursing team.

It is always helpful for our staff and GP’s if you are able to provide a brief summary of the condition that you are suffering, so that we can help you as quickly as we can. If you prefer not to disclose your medical problem, your privacy will always be respected.

We appreciate that it can be difficult to contact the surgery at peak times and would encourage you to register for our on-line appointment booking service. The booking site is easy to use and we are adding more appointments for all of our clinical staff every week.

Please note that all calls to and from the surgery are recorded for training and monitoring purposes.

If you have provided us with your mobile phone number, you will receive a text message the evening before your appointment by way of reminder. It is important that you ensure we are holding your correct contact information.

Walk In Blood Clinics

We currently hold walk in blood clinics every week day morning from 8.30 am until 11 am at our Stockett Lane based Surgery.  You do not need to book an appointment, you can just arrive when is convenient and sit and wait and we will try very hard to ensure that you are not kept too long. 


Cancelling Appointments

If you are unable to keep your appointment or no longer need it, please let us know as soon as possible. If you fail to attend and haven’t cancelled, you have prevented someone else from being seen in your place.

Out of Hours

If you require advice or need to see a GP when the surgery is closed, please dial 111, where NHS 111 will be able to assist you. We will be informed the following day of any treatment you have been given.