24-hour Repeat Prescription Ordering
Our automated phone service lets you request items that are already on your repeat prescription, without waiting on hold. It verifies your identity, reads out your repeat medicines, and submits your request directly to our clinical system for the team to review.
Please note: it cannot be used for new or “acute” items, dose changes, or messages for the practice.
Order your usual repeat medicines any time, day or night, using our secure phone system.
📞 Call 01622 745 585 and choose the option for automated repeat prescription when prompted.
Setting Up tour PIN (one-time)
- Call us: 01622 745585 and choose the relevant option (you will use the same pin for ALL of our Automated Telephone Services)
- The system will guide you through simple security checks (for example, your date of birth and your registered phone number or postcode).
- Create a 6-digit PIN you’ll remember. Keep it private. You’ll use this PIN to place future orders also.
💡Practice Tip:
When setting your 6-digit PIN, pick something memorable but secure — for example, part of an old phone number or a relative’s date of birth. Avoid using your own date of birth or repeating numbers (like 111111). You will use this for ALL of our Automated Telephone Services.
❓How Do I use it?
One you have been set up to use the service by the Practice to order:
1. Call 01622 745 585 and select the option for the Repeat Prescription Automated Service
2. Enter your date of birth and telephone Number when prompted
3. Enter your 6-digit PIN when prompted
4. Follow the voice prompts to order your required Repeat Medication
5. You’ll hear a confirmation at the end
FAQs
How do I sign up for this service?
To start using this service, we will first need to onboard you to the system. Please e-mail us at mydoctor@nhs.net and our IT Team will contact you when you have been set up.
I forgot my PIN- what should I do?
If you forget your PIN, simply call us and our IT Team will be able to remind you or reset it. You can then change this the next time you use the service
Can I request items that are not on my repeat?
No. This automated line only works for medicines already on your repeat list. For anything else, please use the NHS App or contact us.
Why was my request declined?
Common reasons include requesting too early, a medication review being due, or the item not being on your repeat. We’ll let you know if anything needs your action.
Is it Secure?
Yes. The system uses identity checks and your private 6-digit PIN. Never share your PIN. If you think someone else knows it, reset it immediately.
Can a Carer use the service for me?
Yes, if we’ve recorded proxy consent on your record. Ask reception if you’d like to set this up.
Will my Medication still be delivered?
Yes, if you have an agreement with the Pharmacy that they deliver your Prescription this will reamain the same