Prescriptions
Managing your prescriptions should be simple and stress-free. On this page you’ll find everything you need to know about ordering your repeat medications, how long it takes us and your pharmacy to prepare them, and who to contact if you ever need advice or support.
💡Did you know?
The quickest and easiest way to order your repeat prescriptions is online using the NHS App or Patient Access.
Ways to Order
💻Online / App (Best Option)
NHS App is available to use on Mobile and Desktop. Patient Access is available to use online. Both options are quick, safe and secure. Please use these where possible.
Send your request to mymeds@nhs.net - Please remember to include:
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Your Full Name
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Date of Birth
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The name, Strength and dose of each medicine you need
☎️24-Hour automated Telephone Ordering
If you prefer to order your repeat prescriptions by phone, you can use our 24-hour automated telephone service.
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Available 24 hours a day, 7 days a week
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Easy to use - follow the voice prompts
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Have your date of birth, PIN number and medication names ready
For Full details, visit our 24-hour repeat prescription page
📝 Paper Request Slip
Tick only the items you need on your printed slip and hand it to reception (or post it to us). You can also fill out a repeat prescription request form at the reception desk in any of our branch sites.
Prescription Enquiries
Email (requests):
Medication queries:
Phone:
We can’t accept repeat requests by telephone.
Medication reviews
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Repeats are approved for a set number of issues.
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After that, you’ll need a quick review with our Clinical Pharmacist (usually once a year).
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If we’ve asked for blood tests, please do these at least a week before your review.
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If a review is missed, your repeat meds may be paused until it’s completed.
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Only order what you need — avoid stockpiling.
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Use just one pharmacy to collect your medicines.
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Not sure how to take something or worried about side effects? Your community pharmacist can often help first — they are experts in medicines.
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Find your nearest pharmacy on the NHS website.
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If a community pharmacist advises further review, or you still have queries about your medication, our Clinical Pharmacist can help.
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You can also contact us online using Anima.
Helpful Tips
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Minimum 3 working days for us to process your request safely.
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Pharmacies also need time — please allow about 7 days in total from ordering to collection.
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Busy periods (e.g. Bank Holidays) can take longer. Order at least 7 days before you run out.
Timelines & Collection
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📱 Update your Prescriptions settings via the NHS app to set a nominated pharmacy.
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📧 e-mail us on mymeds@nhs.net and let us know which community pharmacy you want to nominate
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☎️ Call the Surgery and ask us to add a nominated Pharmacy of your choice