Appointments

You can contact Greensand Health Centre to get medical help or request an appointment in different ways. Please choose the option that works best for you.

❗Urgent Help Today

If your condition is life‑threatening: call 999 or go to A&E.

For urgent medical advice when you are unsure what to do: use NHS 111 online or call 111.

If you need urgent same-day help from us, please call the surgery on 01622 745 585 or submit an Anima request. Our Triage Team will review your request and advise you on the next best steps.

Ways to Book an Appointment

Anima

For urgent problems Please submit an Anima request wherever possible. This helps us help everyone safely and fairly. For non-urgent problems we aim to get back to you within 2 working days.

❓Not able to use the internet? Book over the Phone

Call us on 01622 745 585 and choose the option to speak to our Reception team who will ask you a series of triage questions before completing the Anima form for you. Our Reception team are also able to book any Nursing or Blood Test appointments.

After your request is received, our Triage Team will review it and decide the most appropriate next step — for example, arranging an appointment, providing a call back, referring you to Pharmacy First, or inviting you to our Walk-in Clinic at Linton

In Person

You can also visit our reception desk at any surgery site to book any Nursing or Blood Test appointments.

Appointment types

Telephone consultation - Many health concerns can be safely managed over the phone. If you need to be examined in person, we’ll arrange a face-to-face appointment for you.

Face-to-face appointment - Some issues require a physical examination. We’ll book you with the most appropriate clinician in the most appropriate setting.

Nurse, HCA and clinic appointments - These include blood tests, vaccinations, health checks, long-term condition reviews and other procedures with our nursing team or healthcare assistants.

Medication reviews - For medication reviews or minor medication-related issues, you may be booked with our Clinical Pharmacist.

Long-term condition reviews - For conditions like diabetes, asthma or COPD, you may be booked with our nursing team for your annual review. If we’ve asked you to have blood tests, please try to do these at least a week before your review.

✔️ Prepare: Most GP appointments are for one person and one main problem. If you have more than one issue, please let us know so we can book the right amount of time.

❌ Cancel: If you no longer need your appointment, please tell us as soon as possible so we can offer it to someone else. You can cancel using the NHS App, or call 01622 745 585 and follow the options for our 24 hour automated service to check and/or cancel your appointment at any time.

📆 Change: To change your appointment time or data please call 01622 745 585.

Out of Hours / Weekend Access

❗If you need medical advice when we are closed, please call 111 or use NHS 111 online. NHS 111 will assess you and tell you what to do next. We will be informed of any treatment you receive.

Evening and weekend appointments (Improved Access)

You can now see a GP or another healthcare professional:

Weekday evenings between 6.30 pm and 8.00 pm
Saturday and Sunday daytime

These appointments may take place:

• at Greensand Health Centre,
• at another local GP practice, or
• at a local NHS hub (for example, Tonbridge or Maidstone).

Who can book these appointments?
All patients registered with a West Kent GP practice can use this service. You may not be seen by your usual GP and you may need to travel to a different site.

How to Book
Please contact our reception team in normal opening hours.
You cannot book Improved Access appointments by calling in the evening or at weekends.

Anima - Online Consultation

Anima is our online triage system. It lets you contact us without waiting on the phone. Your request goes straight to our Triage Team for review, where the safest and most appropriate next step is decided. This could be:

a same-day face-to-face appointment,
a telephone call,
advice from another qualified clinician in our team,
self referral to an appropriate service,
referral to the Pharmacy First Service, or
asking you to attend our Walk-in Clinic at Linton.

SUBMIT A REQUEST

If you have a medical emergency, call 999. For urgent advice, use NHS 111

Walk-In Clinic

We run a same‑day walk‑in clinic for new, urgent health problems at our Linton site.

You must be registered with Greensand Health Centre. The clinic is for new, urgent problems only and not for long‑term or ongoing conditions.
You do not need to fill in an online form or call first — you can arrive and wait to be seen.
Please note you may need to wait, but our team will see you as quickly and safely as possible.

When is it open?
Monday to Friday, 8.00 am to 5.00 pm, with no closure for lunch.

Where do I go?
The hub is located at our Linton site. The entrance is to the left of the main surgery door and is signposted.

When to come:
The clinic is open all day until 5.00 pm and early Monday mornings are usually our busiest times.

What happens when I arrive?
You’ll be given a short questionnaire so we can check the walk-in clinic is the right place for you.If it isn’t, you’ll be safely directed to the most appropriate service (for example Pharmacy First, NHS 111, a self referral service or a routine appointment).

Home Visits

🏠 Who is eligible?

Home visits are for patients who are clinically housebound or have a medical condition that makes it impossible to attend the surgery. This is based on clinical need. Having limited mobility does not always mean a home visit is appropriate.

How to request a home visit
Please call us as early as possible on

01622 745 585 or submit an Anima request letting us know you require a home visit. We’ll ask a few brief questions so we can assess urgency and plan our visits.

What happens next
A member of our clinical team will review your request and may call you back. We may arrange a visit, provide advice by phone, or recommend another safe service. If your condition worsens while waiting, call us again, contact 111, or dial 999 in an emergency. You can expect a visit anytime between 10am and 4pm, please advise within the request if you have a preferred time.